Digital Platforms IT Officer - 1 Position(s)

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Job Requirements

• Job Function: It & Operations

• Industry: Energy, Utilities & Mining

• Sector: Electricity & Utilities

• Academics: Bachelors Degree

• Experience: 3 Years

• Gender Preference: No Preference

• Location: Nairobi - Lang’ata

• Work Type: Full Time Employment

• Work Style: Hybrid Work

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 2. Responsibilities

A. Technical Responsibilities

Under the guidance of the CEO, the Digital Platforms & IT Officer shall:

Platform & Systems Management

• Manage and maintain all KEREA ICT systems, including networks, hardware, software, servers, and backups.
• Administer and maintain the USSD, digital marketplace and PAYGO platforms linking financiers, suppliers, installers, and end-users.
• Monitor system uptime, troubleshoot issues, and ensure 99% availability across all digital platforms.
• Manage integrations, APIs, user accounts, permissions, and platform configurations.
• Oversee routine updates, content uploads, plugin management, SEO, and analytics for kerea.org.
• Ensure security, accuracy, backups, and integrity of all digital assets and data.

Customer, Installer & Member Management

• Coordinate onboarding of customers, installers, suppliers, and financiers onto the digital platform.
• Support member onboarding (technical side only) and ensure smooth digital access to member resources.
• Manage complaints logging, tracking, analysis, and escalation in collaboration with the Programmes team.
• Conduct data verification and quality checks across all digital platforms.

IT Support & Cybersecurity

• Provide ICT helpdesk services for the Secretariat—hardware, network, laptop, printer, email, and hosting support.
• Maintain Google Workspace, domain management, and user accounts.
• Implement cybersecurity policies, ensure data protection compliance, and conduct regular IT audits.
• Lead ICT procurement, asset management, vendor supervision, and maintenance schedules.

Innovation & Digital Transformation

• Support digital process automation across departments (membership, programs, finance).
• Prepare system documentation, manuals, and user guides.
• Provide training and capacity-building to staff, members, and project partners on using digital tools.
• Work closely with Solar Mkononi, PURE, and all project teams to align digital systems with project delivery targets.

3. Reporting

The Digital Platforms & IT Officer shall:

• Prepare periodic analytics dashboards, technical reports, and digital platform performance summaries.
• Maintain logs and documentation of updates, backups, cybersecurity checks, and data management activities.
• Submit monthly, quarterly, and annual digital operations reports to the CEO.
• Perform any other ICT-related duties as assigned by the CEO.

4. Key Performance Indicators (KPIs)

Objective Area | Key Indicator | Frequency
Platform Management | 99% uptime for digital marketplace, USSD, and web systems | Monthly
Onboarding & Support | Minimum 120 new users/partners onboarded per quarter | Monthly
Data & Reporting | The member portal and repository updated with new content monthly | Monthly
Technical Support | ICT support ticket resolution time under 48 hours | Daily
Cybersecurity & Maintenance | Quarterly security audit and system updates completed | Quarterly
Stakeholder Satisfaction | ≥85% satisfaction rate among internal & external users | Bi-annual

5. Required Qualifications, Competences & Experience

Qualifications

• Bachelor’s degree in engineering, IT, computer science, software engineering, information systems, or a related field.
• Minimum 3 years’ experience developing web-based systems or digital platforms, preferably in renewable energy, development, digital finance, or SME ecosystems.
• Demonstrated experience developing and maintaining IOT solutions, open-source and web-based systems. Experience in bulk SMS and USSD platforms will be an added advantage 
• Strong understanding of data security, cloud solutions, and API integrations.

Skills & Competencies

• Proficiency in full stack development with experience in Python and JavaScript.
• Basic knowledge in database management, and analytics.
• Experience with WordPress, Google Workspace, Mailchimp, and CRM systems. .
• Strong troubleshooting, problem-solving, and documentation skills.
• High levels of integrity, attention to detail, and accountability.
• Ability to work collaboratively in a fast-paced, multi-stakeholder environment.

6. Timing and Duration of Assignment

• This is a full-time position based in Nairobi, operating under a hybrid work arrangement.